At Gideon Interiors, we want you to be completely satisfied with your purchase. This policy outlines our terms for returns, exchanges, and refunds.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Custom or personalized orders are non-returnable unless damaged or defective.
2. How to Initiate a Return
- To initiate a return, email us at [email protected] with your order details, reason for return, and supporting images if applicable.
- Our team will respond with instructions for the return process.
3. Refunds
- Refunds are issued only after the returned product has been inspected and approved.
- Refunds will be processed via the original payment method; since we operate Cash on Delivery (COD), refunds may be issued via alternative arrangements communicated by our team.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- Exchanges are possible if the product is defective or damaged.
- To request an exchange, contact us at [email protected] with your order details and the issue.
5. Damaged or Defective Items
- If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the item.
- We will arrange a replacement or refund at no extra cost.
6. Shipping for Returns
- Customers are responsible for return shipping unless the product was defective or damaged.
- Use secure packaging to prevent damage during transit; Gideon Interiors is not responsible for items lost or damaged during return shipping.
7. Contact Us
For any questions regarding our Returns & Refund Policy, email us at [email protected].